Privacy Policy
At This Is That, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose information when you visit our website or make a purchase. By accessing or using our services, you agree to the terms outlined in this policy.
Information We Collect
Personal Information: When you make a purchase or sign up for our newsletter, we may collect your name, email address, shipping address, and payment details to fulfill your order and communicate with you. Device and Usage Information: We automatically collect certain information about your device, such as your IP address, browser type, and browsing activity on our website, to enhance your experience and improve our services.
Use of Information
Personalization: We use your information to personalize your shopping experience, recommend products, and provide tailored content and offers.
Order Fulfillment: We use your information to process and deliver your orders, update you on the status of your purchase, and handle returns or exchanges.
Communication: We may send you transactional emails, such as order confirmations and shipping notifications. With your consent, we may also send you promotional emails about new products, discounts, and events.
Information Sharing
Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, and delivering products. Legal Compliance: We may disclose your information when required by law, court order, or governmental authority to protect our rights, safety, or the rights and safety of others.
Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. We take reasonable measures to ensure the security of your data during transmission and storage.
Your Rights
You have the right to access, correct, or delete your personal information held by Welcome Pain. You can update your preferences or unsubscribe from our marketing communications at any time.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to analyze website traffic, enhance your browsing experience, and collect information about how you interact with our site. You can manage your cookie preferences through your browser settings.
Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from minors. If you believe that we have inadvertently collected personal information from a child, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically for any updates.
If you have any questions or concerns about our Privacy Policy or the use of your personal information, please contact us immediately and we are committed to addressing any inquiries in a timely and transparent manner.
Refund policy
Refund Policy - No Refunds
Thank you for choosing This Is That. We appreciate your business and strive to provide high-quality products and services. Please review our refund policy carefully, as we operate on a strict no-refund basis.
No Refunds
1.1. All purchases made from This Is That are considered final and non-refundable.
1.2. Once a purchase is completed, we are unable to provide refunds, regardless of the circumstances or reasons for the refund request.
Exceptional Circumstances
2.1. In the rare event that an exceptional circumstance arises, such as a technical error on our part that prevents you from accessing the purchased product or service, we will review the situation on a case-by-case basis.
2.2. If you believe that you qualify for an exception, please contact our customer support team within [1-2] days of your purchase. We will assess the situation and determine an appropriate course of action.
Additional Terms
3.1. This refund policy applies to all products and services offered by This Is That . If you made a purchase through a third-party retailer or platform, please refer to their respective refund policies.
3.2. Refunds will not be issued for any shipping or handling charges associated with the original purchase.
Shipping Methods and Timeframes
We offer several shipping methods to deliver your orders, including but not limited to standard shipping, express shipping. The estimated delivery timeframes and costs associated with each shipping method will be provided during the checkout process. Please note that delivery times may vary depending on the destination and any unforeseen circumstances that may affect the shipping carrier.
Order Processing Time
Once your order has been successfully placed and payment has been confirmed, we will process it within [3-5] business days. Order processing includes verification, packing, and handing over to the shipping carrier.
Shipment Tracking
We provide shipment tracking services for all orders. Once your order has been shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package. Please note that tracking information may take some time to become available after the package has been handed over to the shipping carrier.
Shipping Restrictions
We currently ship Domestic only orders]. However, there may be certain products or locations where shipping restrictions apply. If we are unable to ship to your desired destination, we will notify you as soon as possible and provide a refund for your order if applicable.
Customs and Duties
For international orders, customs and duties may be applicable based on the destination country's regulations. Any additional charges imposed by customs authorities are the sole responsibility of the recipient. We are not responsible for any delays or fees caused by customs processes.
Shipping Errors or Damages
In the event that you receive an incorrect or damaged item, please contact our customer support within [1-2] days of receiving your order. To assist with the resolution process, please provide detailed information, including order number, description of the issue, and supporting evidence such as photographs. We will review your case and take appropriate action to resolve the issue.
Non-Delivery and Lost Packages
If you have not received your package within the estimated delivery timeframe, please check the tracking information for any updates or contact the shipping carrier directly. In the event of a non-delivery or lost package, please inform our customer support, and we will initiate an investigation with the shipping carrier. While we will make every effort to resolve such cases, we cannot guarantee a successful outcome or be held liable for the actions of third-party shipping providers.
Shipping Fee and Taxes
Shipping fees will be calculated based on the shipping method selected and the weight or dimensions of the package. Taxes, if applicable, will be calculated and included in the final order total during the checkout process.
Policy Changes
We reserve the right to update or modify this shipping policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically to stay informed about our shipping practices
Terms of Service
Please read these Terms of Service ("Terms") carefully before using the Welcome Pain website ("Website") and engaging with our services. These Terms outline the terms and conditions that govern your use of our Website and the purchase of our products. By accessing or using our services, you agree to be bound by these Terms.
General
Age Requirement: By using our Website, you confirm that you are at least 18 years old or have the consent of a parent or guardian.
Prohibited Conduct: You agree not to engage in any activity that violates these Terms, including but not limited to unauthorized use of our content, interference with our systems, or any form of unlawful or unethical behavior.
Products and Orders
Product Information: We make every effort to provide accurate product descriptions, images, and pricing information. However, we do not warrant that the information on our Website is error-free or complete. Order Acceptance: After placing an order, you will receive an order confirmation. Please note that this confirmation does not guarantee acceptance of your order. We reserve the right to refuse or cancel any order for various reasons, including product availability, pricing errors, or suspected fraud.
Payment and Pricing
Payment Methods: We accept various payment methods as indicated on our Website. By providing payment information, you represent and warrant that you are authorized to use the chosen payment method.
Pricing and Taxes: Prices listed on our Website are in the specified currency and do not include applicable taxes or shipping fees, which will be added during checkout.
Shipping and Delivery
Shipping Policy: We strive to process and ship orders promptly. Please refer to our Shipping Policy for information on estimated delivery times, shipping methods, and associated costs. Order Tracking: Once your order is shipped, we will provide you with a tracking number or shipment confirmation to monitor the progress of your delivery.
Returns and Refunds
Return Policy: We want you to be satisfied with your purchase. Please review our Return Policy for detailed instructions on how to request returns or exchanges. Refunds: Refunds will be issued in accordance with our Return Policy, and the original payment method will be used for refund transactions.
Intellectual Property
Ownership: All intellectual property rights, including trademarks, logos, and content displayed on our Website, are the property of Welcome Pain. You agree not to use, reproduce, or distribute any intellectual property without our prior written consent.
Limitation of Liability
Our products are provided "as is" without any warranties, expressed or implied. Welcome Pain shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or the inability to use our Website.
Governing Law
These Terms are governed by and construed in accordance with the laws of [Jurisdiction]. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in [Jurisdiction].
If you have any questions or concerns about these Terms, please contact us. By using our Website and engaging with our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
